Frequently asked questions
Ordering, payment, delivery, tracking and returns.
Do I need an account to order?
No. The shop has no customer accounts — you place an order as a guest with your name, WhatsApp number and delivery address.
How do I pay?
You pay on delivery, in cash or by M-Pesa, once the order reaches you or when you collect it. We confirm the total with you on WhatsApp before anything is dispatched, and nothing is charged online.
How much is delivery?
The methods offered at checkout are: Pickup in shop free. The fee for your order is worked out at checkout, and some areas and items are delivered free. Full terms are on the delivery page.
How do I track my order?
Open the track page and enter the order number from your confirmation together with the WhatsApp number you ordered with. The shop has no login, so the number is what proves the order is yours.
Can I change or cancel an order?
Yes — message us on WhatsApp before the order is dispatched and we will change or cancel it. An order is a request until we confirm it with you.
What if something arrives faulty?
Tell us as soon as you can and we will sort it out. What is covered, and for how long, is set out on the warranty and returns page.
Do you deliver cooking gas?
Yes — refills and complete sets, with the cylinder checked on the doorstep. Prices and sizes are on the gas page.
What do you do with my details?
We use your name, WhatsApp number and address to deliver and confirm the order, and nothing else. We do not sell them — see the privacy page.